Refund policy

RETURN AND REFUND POLICY

We want you to be pleased with your Wildflour Mercantile order. If something is not right, please contact us at contact@wildflourmercantile.com so we can review the situation and help determine an appropriate resolution.

Please do not return or mail an item before contacting us. Items sent without prior authorization may not be accepted. After reviewing your request, we will provide instructions and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, store credit, or another resolution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at contact@wildflourmercantile.com

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the item and the issue

• Photographs of the packaging if the item appears to have been damaged during shipping

We will review the information and work with you to make it right. Additional photographs or information may be requested before a resolution can be approved.

MADE-TO-ORDER PRODUCTS

Our products are created especially for each order. Because they are made to order, we generally cannot guarantee refunds, replacements, or exchanges for changes of mind, an incorrectly selected size or color, or other customer ordering errors.

Please review product descriptions, sizing information, colors, and personalization details carefully before placing your order. If you have a concern about an item, contact us. Requests involving non-defective products may be considered individually but are not guaranteed.

PERSONALIZED PRODUCTS

Please carefully review all names, dates, spelling, photographs, and other personalization details before submitting your order.

We cannot guarantee a refund or replacement when an item was produced according to the information provided with the order. If the personalization differs from the information you submitted, contact us within 30 days of delivery and include clear photographs showing the problem.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed once production has begun.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at contact@wildflourmercantile.com.

CONTACT US

For questions about an order or this policy, contact us at:

contact@wildflourmercantile.com

This policy does not limit any rights available to you under applicable law.