Shipping policy
SHIPPING POLICY
SHIPPING AVAILABILITY
Wildflour Mercantile currently ships only to eligible addresses within the United States. Available shipping options and charges will be displayed at checkout.
PRODUCTION AND DELIVERY TIMES
Our products are made especially for each order. Most orders are expected to arrive within approximately 7–10 business days after the order is placed unless a different estimate is shown on the product page or at checkout.
This timeframe includes both production and shipping. Business days do not include weekends or holidays. Personalized products, larger orders, periods of high demand, severe weather, carrier disruptions, and holiday volume may require additional time.
Delivery dates are estimates and cannot be guaranteed. We will provide updated information if we become aware of a significant delay affecting your order.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on the products ordered, quantity, package weight, and destination. The complete shipping charge will be shown before payment is submitted.
SEPARATE SHIPMENTS
Products may be created and shipped from different production facilities. An order containing multiple items may arrive in more than one package and on different days. When available, separate tracking information will be provided for each shipment.
ORDER PROCESSING AND ADDRESS CHANGES
Please review your shipping address carefully before submitting your order. Contact us as soon as possible if an address needs to be corrected.
Because orders may enter production shortly after they are placed, we cannot guarantee that an address can be changed after an order has been submitted. Wildflour Mercantile is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied with the order.
TRACKING
When tracking information is available, it will be sent to the email address provided with the order. Tracking information may take a short time to update after a shipping label is created.
DELIVERY DELAYS
Once a package has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier disruptions, or other circumstances outside our direct control. If your order appears significantly delayed, contact us and we will help review the available tracking information.
MISSING, DAMAGED, OR INCORRECT ORDERS
If tracking shows that a package was delivered but you cannot locate it, please check with other members of your household, nearby delivery locations, neighbors, and the shipping carrier. If the package is still missing, contact us so we can review the situation.
If an item arrives damaged, defective, misprinted, or different from what you ordered, please follow the instructions in our Return and Refund Policy and contact us within 30 days of delivery. Please do not return or mail an item without first contacting us.
CONTACT US
For questions about shipping or an order, contact us at:
contact@wildflourmercantile.com